Service Manager - Managed Services

Are you ready to take a leading role in ensuring seamless operations and top‑quality Managed Services delivery on the ServiceNow platform?

As a Managed Services Operations Manager at Plat4mation, you combine strategic insight with hands-on execution. You are responsible for ensuring that operational excellence translates into measurable customer outcomes and scalable growth.

By driving efficiency, quality, and consistency across our Managed Services portfolio, you enable expansion into enterprise accounts while strengthening customer value and retention. Working closely with cross‑functional teams, you play a vital part in scaling operations and turning operational performance into long-term business impact.

What will you do?

• Oversee daily operations and performance management across Managed Services delivery teams.
• Align operational capabilities with business growth objectives, supporting expansion into enterprise accounts.
• Identify and act on opportunities for process optimization and continuous improvement.
• Manage operational planning, reporting, and resource allocation aligned with financial performance targets.
• Collaborate with Sales and Delivery teams to ensure smooth transitions, renewals, and customer success.
• Lead and coach teams, fostering a culture of accountability and professional development.
• Maintain high operational quality standards and ensure compliance with internal frameworks, SLAs and governance models.
• Drive customer satisfaction, efficiency, and margin enhancement through proactive problem solving and data-driven leadership.
• Occasional travel is required to coordinate with globally dispersed teams or assist with customer visits.

We ask:

• Bachelor’s degree in Business, Management, IT, or a related field.
• Minimum 5 years of experience in operations management or service delivery, preferably within Managed Services or SaaS organizations.
• Strong knowledge of service operations processes, including KPI management and customer lifecycle management.
• Proven background in managing both SMB and enterprise accounts with measurable CSAT and performance results.
• Experience in people leadership and operational scaling, with hands‑on knowledge of financials and margin management.
• Excellent collaboration and communication skills across functions and geographies.
• Fluent in English (Dutch or French is a plus).
• Relevant certifications such as Prince2, PMP, Lean Six Sigma or ITIL are highly valued; additional credentials in operations or continuous improvement (e.g., COM, CSCP) are a plus.

What’s in it for you?

• Competitive salary
• Bonus based on company performance
• Mobility budget or lease car
• Pension scheme
• Holiday allowance (25 days for a full-time contract)
• Modern laptop
• Internet, transportation and phone allowance
• A modern, flexible and multicultural workplace at an innovative and global company
• Ambitious and kind colleagues from all over the world
• A challenging position with lots of room to grow

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page!).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job but also help you to explore and develop your interpersonal skills.

About Plat4mation

Based in The Netherlands, Belgium, Germany, USA, Switzerland and India, we are an ServiceNow Elite Partner dedicated to delivering world-class products and services for the ServiceNow platform. We are driven to realize maximum value in the IT, employee, and customer workflow experiences for each one of our customers. We do this by providing a flawless customer experience utilizing our extensive expertise.

Since our inception in 2013, we have grown to more than 500 employees globally, and we are still growing strong! With a team of specialized consultants, we aim for the highest possible results while creating jaw dropping experiences for our customers.

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.be@plat4mation.com or apply directly by filling out the form below.